What is your return policy? 90 days from date of purchase. Store credit after 90 days.
- Knitting patterns cannot be returned.
- Books are only returnable when still wrapped in original packaging and undamaged.
- Yarn that has been wound from the original skein into a center pull ball is non-returnable.
- No Odors, please! If you smoke or otherwise have scent or air fresheners, be aware that the odor can cling to textiles - I cannot accept any yarn that has a smell.
- No Febreeze, please! Please do not apply any air fresheners to the textiles in an attempt to remove odors - Chemical fresheners only add a layer of fragrance.
- No Pet Fur, please!
- Customized items are non-returnable.
For your convenience I can have my shipping service email you a free ship label for the first return, US orders only.
Contact me or email email@example.com for your free shipping label.
Note that international orders returned due to non-collection of taxes (entry fees, customs, GST, VAT, etc.) will have postage costs deducted from refund, even if original shipment qualified for Free Shipping option.