Returns and Refunds Explained

What is your return policy? 90 days from date of purchase. Store credit after 90 days.
I want you to be happy with your purchase. Returns are cheerfully accepted on most items. You have up to 90 days to return an item for a full refund. Returns made after 90 days will be credited with a store gift card.
  • Knitting patterns cannot be returned.
  • Books are only returnable when still wrapped in original packaging and undamaged.
  • Yarn that has been wound from the original skein into a center pull ball is non-returnable.
  • No Odors, please! If you smoke or otherwise have scent or air fresheners, be aware that the odor can cling to textiles - I cannot accept any yarn that has a smell.
  • No Febreeze, please! Please do not apply any air fresheners to the textiles in an attempt to remove odors - Chemical fresheners only add a layer of fragrance.
  • No Pet Fur, please!
  • Customized items are non-returnable.
To qualify for a return the item must be in identical condition as sold and re-saleable. Some examples: No pet fur or lint, yarns must be in original packaging (skeins or balls) with labels, books must be unread.
Please note, if a returned textile has scent or pet fur I cannot accept the return. In this event you will be contacted and have the option of having the yarn shipped back to you at your expense.
For your convenience I can have my shipping service email you a USPS ship label, US orders only.  Cost of return shipping will be deducted from your refund.  You have the option of purchasing your own return shipping.

Contact me or email purplesageyarns@gmail.com for any returns and correct return address.

Note that international orders returned due to non-collection of taxes (entry fees, customs, GST, VAT, etc.) will have postage costs deducted from refund, even if original shipment qualified for Free Shipping option.

Questions? Contact me if you are unsure.