If you have a yarn style/color that you're particularly interested in, shoot me an email (firstname.lastname@example.org) or use the request form. I'll do my best to get some in stock.
I made a mistake, can I cancel my order?
Maybe. If you've made a purchase by mistake send me a note immediately. If I've already shipped your purchase I will not be able to cancel, sorry.
Do you wind yarn?
Yes. I charge $1.00 per skein for winding yarn. Note that wound yarn is non-returnable and can delay your order shipping out. Find it here: Yarn Winding
What if I order a quantity of yarn? How can I be sure you won't send mixed dye lots?
I always send same dye lots. If I do not have enough of the same dye lot to fulfill your order I will contact you by email. The exceptions will be in the case of yarn that does not have dye lots, like Malabrigo or Dream in Color. If I cannot find reasonable matching skeins I will contact you.
What types of payment do you accept?
Purple Sage Yarns uses Paypal, major Credit Cards, Shop Pay, Google Pay, Apple Pay, and Facebook Pay for all order processing. You can also use your credit card with Paypal without having a Paypal account.
I have some questions that aren't answered here …
Just send me a note on the contact form page. I welcome your questions, concerns, feedback, comments, rants, and anything else you wish to tell me.
Where are you located?
At this time Purple Sage Yarns is an online only yarn store. See the Our Story page for more detailed information about me and my store.
If you need to get in touch send me a note on the contact form page.